Privacy Policy

We take the responsibility of looking after your personal information very seriously, so please read this privacy policy to understand how we do that, what your rights are and how we can work with you to ensure that your privacy is protected.

For the purposes of this policy, WMH Training is the Data Controller. The policy has been updated to incorporate the General Data Protection Regulations 2018 (otherwise known as GDPR) and we are committed to protecting your privacy in accordance with this legislation and any other relevant legislation.

What type of information do we collect?

You can browse this website without being asked to provide any personal information, but we obviously require a certain amount of information from you to allow us to fulfil your order, answer your queries and offer you the best possible shopping experience.

We only ever ask you to provide the minimum required to allow us to do that – name, address (including delivery address, if different), email and telephone number.

We ask you for payment card details in order to process payment for your order, but we do not store these. (In addition, we are certified as being PCI-DSS compliant, so the transaction is as safe as we can reasonably make it.)

Apart from that, we use web analytics tools when you browse the website that may record things like your IP address, browser type, browser plug-ins, operating system, time zone settings etc.]

If you make a purchase from us, we record details of any transactions you have made, including the products (or services) you have bought from us.

And to make it easier for you to use the website we use cookies, which record data about the pages you browse and the products you add to basket.

We do NOT knowingly collect or store anything that is categorised as sensitive under the terms of the GDPR, including racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation, and genetic and/or biometric data.

How do we use this information?

We use this information to provide you with the products and services we offer and to make your experience easier and more enjoyable.
Principally, that means:

  • Processing your order
  • Keeping you up-to-date on what’s happening at WMH Training
  • Improving our products and services

We do this on the basis that it is necessary to fulfil our contract with you or to meet our legitimate business interests (where of course they don’t compete with your rights).

Contractual necessity, for instance, includes identifying you, responding to enquiries you may have, providing requested services (including processing orders and refunds), allowing you to register and set up an account on our website etc.

Legitimate interest includes fraud prevention, website security, personalising your online experience, allowing you to leave reviews and keeping you informed of new items, promotions etc.

You always have the right to withhold your personal information or request that we not process it. (See more about your rights below.) However, that may result in us not being able to provide products and services to you or our service being significantly impaired.

For instance, our communications are designed to tell you about the benefits we can offer, so that you have exclusive access to our best deals. We use the information we have about you to tailor the content and try to ensure that the offers are as relevant to you as possible.

In addition, we may be required by law (legal compliance) to process your personal data – for instance, to comply with a court order.

Do we share this information with any third parties?

We have to share your personal information with a number of third parties to allow us to provide the services we do.

For instance, processing your order involves sharing information with our payment service providers (who process the payment), our warehouse provider (who prepares your order for despatch), our couriers (who deliver the order to you), our email service provider (who send out the order confirmation email).

Keeping you up-to-date regarding new products etc. involves sharing your information with our data marketing agency) and our email service provider (who we use to send out the marketing emails), plus we use digital marketing networks, specific services (like Google Match and Facebook Custom Audiences) and various advertising partners to ensure we only show you adverts that are relevant to you.

Analysing sales and customer behaviour involves sharing information with our data marketing agency, as well as technology providers who help us understand how we can provide you with better products and a better service.

In all instances, we share only the minimum information required and we have agreements in place with all these partners to ensure that they treat your personal information with the same care that we treat it.

What communication will you receive from us after you place an order?

We will ordinarily send you an email confirming the order; a further email when the order has been despatched (with tracking number); and, if you return any part of the order, an email confirming that you have been refunded.

Will you receive marketing communications from us?

We would like to contact you by email to let you know about promotions, seasonal offers etc.

When you place an order with us, therefore, you should expect to receive marketing from us unless you opt out at the point of creating an account or during the checkout process.

However, you have the right at any stage to change your mind and unsubscribe (or indeed re-subscribe). Please see below for details.

How can you unsubscribe from marketing communications?If you no longer wish to receive marketing communications from us, we’re committed to making it as easy as possible to unsubscribe.

Every marketing email we send out has an unsubscribe link at the bottom.