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What our clients say…

Modern-day businesses face many and various challenges from a well-being perspective, including the need for staff to manage busy, highly pressured and often target-driven jobs (including working away from their home office) alongside interests and commitments outside work. Stigma still exists around mental ill health. As a society, we don’t tend to know how to take care of our mental health like we do our physical health. This means that people may not know how to support a friend, family member or colleague experiencing a mental health issue, or where to go for support with their own mental health.

 

MHFA England training courses and materials are grounded in research, written by clinical experts and those with lived experience of mental health issues. Our courses are rigorously piloted before launch, and feedback is regularly reviewed, with guidance and statistics updated as part of our ongoing product development cycle. The courses teach people to spot the signs of mental health issues, offer initial help and guide a person towards support. We don’t teach people to be therapists, but we do teach people to listen, reassure and respond, even in a crisis – and even potentially reach out to someone before a crisis happens.

 

Below are some comments from recent clients following their completion of MHFA training.

Lighthouse Club – Online MH Aware Course

– March 2021

    • “The course was well delivered and easy to follow and understand. The work books and manual have a lot of interesting information that I am glad I can refer to and learn from even after the course has finished. The platform for online learning was very good and easy to follow and use. I really enjoyed this course, it was very interesting and I never lost concentration throughout.”
    • “Firstly Bill was excellent and made the course very easy to understand and discuss well done. I was delighted to take part in this course as i had no knowledge of mental health and to be honest was probably scared of anyone with MH issues. This course has given me some knowledge to understand that these people suffer enormously alone and are for the most part not a danger to anyone but themselves. Now i am delighted to be part of the half a million people with an awareness of mental health and will be more confident to discuss the topic more to raise further awareness. Thanks again.”
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Lighthouse Club Ireland – Online MH Aware Course

– March 2021

  • “The course was very informative and helpful. The delivery was outstanding, normally I struggle to maintain focus on a 3 hour zoom meeting but Bill was very engaging and delivered the training exceptional well and was very sensitive in his approach. Would definitely recommend the training to anyone.”
  • “Very informative course, lots covered in a short time. Bill was professional, friendly and knowledgeable. I would happily recommend the course and Bill.”
  • “Found Bill to be very engaging. It was certainly an eye opener. Very useful and informative”

Lighthouse Club – Online MH Aware Course

– February 2021

    • “I found the course very informative, while keeping myself and others within the course very relaxed. No pressure was put onto anybody to vocally participate, however, the demeanour of Bill naturally encouraged people to engage. I thought this was a very good/informative course and very well presented.”
    • “Very informative and interesting course. I gained lots of knowledge and now feel much more confident in supporting myself and others with mental health issues.”
    • “Great course for the intended awareness, Bill was very good and easy to listen to. An eye opener to all topics covered.”
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Lighthouse Club Ireland – Online MH Aware Course

– February 2021

  • “I found the course very informative in covering the nuances associated with mental health. It’s definitely not a ‘one size fits all’ scenario. Bill was excellent and kept me engaged in the training and encouraged everyone to play an active part.”
  • “I thought this course was a brilliant introduction to mental health – interactive, constructive, and interesting. I think every company in the UK should look at sending staff on something like this as an entry point into better awareness of mental health and mental health issues.”
  • “The course was very informative and fluid , I liked that questions could be asked as the course progressed and Bill had the answers readily available. Overall the course was great with a better understanding of MH which I will use in the future to assist others in the daily life’s challenges.”

MEH Alliance – Online MHFA Course

– February 2021

    • “An excellent course which provided a good base of knowledge to provide mental health first aid both in the work place and closer to home.”
    • “Instructor very friendly and helpful – made the virtual training sessions interactive and fun.”
    • “The online course was great, instructor was clear, concise and understanding. He explained all the concepts well and led interesting discussions with the group. I feel a lot more comfortable and confident to be able to help in a mental health crisis and would highly recommend this course to everyone. “
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Lighthouse Club Ireland – Online MHFA Course

– February 2021

  • “Bill Ford delivered all sessions of the course in a very professional and very human way if I might describe it that way, lots of good examples.”
  • “I really enjoyed the course and was delivered very professionally by Bill. Peoples’ mental health is always a serious issue no more so than in these times and I feel this course will give me the tools for what I feel will be a pandemic in itself when covid is finally over.”
  • “My instructor Bill Ford 10/10 very knowledgeable in the subject of mental health – spoke clear, concise and in layman terms, which was a big help. I would certainly recommend this course to others. Very pleased with the course and how it was broken down. 2 hours per day is a good balance as its a lot to take in. Many thanks.”
  • “It was a good course well presented. Bill obviously knows the subject well. I found the course beneficial.”

Supply Chain Sustainability School – Online Wellbeing Webinar

January 2021

    • “Clear, concise and understandable .”
    • “Presenter had a very good voice and felt relaxed. Very informative.”
    • “Very engaging and interesting, delivered via the internet. Information was delivered clearly. Insightful and helpful. “
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Davidsons Homes – Online MHFA Course

– January 2021

  • “Bill was very informative and professional. Lead the course very well and made sure every one felt involved.”
  • “I found Bill to be very open and engaging, very informed touching on personal experiences that added depth to the course and overall very enjoyable.”
  • “I think Bill was fantastic in delivering the course. He is a very warm, comforting character with clearly a lot of knowledge. The course itself was extremely informative and I genuinely feel that I’ve learned some useful skills for moving forward.”

Band of Builders – Online MH Aware Course

January 2021

  • “Outstanding presentation, well adapted to remote learning. Overall brilliant course hosted by a very engaging trainer (Bill Ford).”
  • “I thought this course was a brilliant introduction to mental health – interactive, constructive, and interesting. I think every company in the UK should look at sending staff on something like this as an entry point into better awareness of mental health and mental health issues.”
  • “I found the course very informative and have certainly gained skills to hopefully identify and support those around me who may be struggling with their mental health. Would highly recommend the course and instructor.”
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MEH Alliance – Online MHFA Course

– January 2021

  • “An excellent course, really well run. Bill was adept at giving everyone a chance to voice their opinion and kept the flow going and kept to time throughout….a really inspiring instructor with loads of experience and practical anecdotes to bring it to life for us.”
  • “This course was very in depth making us see the sign and symptoms. Our instructor, Bill Ford, was excellent. He made the session very relaxing and insightful. He was very approachable and opened our minds to explore different avenues and made us recognised different behavioural patterns. The group was also very responsive and respectful. I have learned so much in this session, I would welcome additional courses.”

Davidsons Homes – Online MH Aware Course

January 2021

  • “The course content was very informative and made me aware of how to notice and understand people with mental health issues. I found this training very useful and definitely looking forward to do my 2 days Mental Health First Aider”
  • “I attended the course online via Zoom due to the covid 19 pandemic. I think that this can make things more difficult for both the instructor and the course attendees. However in my opinion the difficulties were reduced or even eradicated by good planning such as sending out course literature beforehand and by using features on Zoom (such as break out rooms). Overall a good course well delivered!”
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Connect Assist Ltd – Online MHFA Course

– December 2020

  • “Fantastic course for many people and companies to receive.”
  • “This course was very in depth making us see the sign and symptoms. Our instructor, Bill Ford, was excellent. He made the session very relaxing and insightful. He was very approachable and opened our minds to explore different avenues and made us recognised different behavioural patterns. The group was also very responsive and respectful. I have learned so much in this session, I would welcome additional courses.”
  • “Bill was an incredible instructor. He spoke openly and honestly about his own situation and what drives him to deliver this course and it really hits home how powerful and necessary the course is. Huge Thanks to Bill as he had been incredibly supportive throughout.”

Mobile Mini – Online MHFA Course

– December 2020

  • “Bill made the course very interactive. Good timings – plenty of opportunity to break off, good sense checking that we were all following the course content & reference to the big / workbook throughout to help the VARK process. Thanks.”
  • “The course was really been valuable in gaining understanding in how to best help others in not only my workplace but the wider community. I found the content to be really interesting and this has opened my eyes to some real life events and how people can struggle in silence but also recover to lead somewhat of a normal life. I found this to be really inspiring and will take what I have learnt to help others in the future.”
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inspHire – Online MH Champions Course

– December 2020

  • “Bill was great. I’ve been on lots of courses, one or two remote and none of the trainers were as engaging or passionate about the subject matter as Bill. .”
  • “Considering it was delivered remotely, its done on time and with direct, succinct content. very good.”
  • “Very good instructor, well paced and valuable course.”

The Lighthouse Club – Online MH Aware Course

– December 2020

  • “Great course excellent presenter . I consider the content of the course to be right for the level of knowledge I already had and I enjoyed learning about the techniques required to help others learn their own value. The course content was excellent and has assisted me greatly in knowing how to handle certain situations.”
  • “This is a complicated subject matter but I feel that has provided me with the ‘beginner’ tools to better recognise and assist, which is exactly what I believes it sets out to do.This session itself was well run, interactive and I have walked away with some golden nuggets of info.Thank you..”
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Munnerllys – Online MHFA Course

– December 2020

  • “Bill was a fabulous presenter of this course. Perfect speed to which is was delivered , attentive to everyones strength.”
  • “Overall very good course with better understanding of mental health and issues surrounding the individual. I can now identify in small scale if person has any mental illness or how can i support if i see someone feeling low. Bill is wonderful instructor and course was carried out in good pace..”
  • “Nice and spot on , well done. Bill was a fabulous presenter of this course. Perfect speed to which is was delivered , attentive to everyone’s strengths. Many thanks to Bill
  • “Very good instructor, listed to all opinions, stuck to the timings and was engaging.”

MHFA-MK – Online MHFA Course

– November 2020

  • “Excellent Course, I would recommend to everyone. Bill has a wealth of knowledge and the course content is amazing and succinct. Love the videos and the information re finding more information .”
  • “This course was fantastic. Bill Ford was an excellent instructor, his honesty and obvious passion for the subject really helped bring it to life.I highly recommend this course.”
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Heathrow Airport – Online MHFA Course

– November 2020

  • “Bill was very engaging and able to keep those on the course involved even though it must’ve been very different to the face-to-face / classroom courses. Excellent course, would highly recommend.”
  • “Bill Ford – Could not fault him – Clear, concise, calm, confident, interesting and funny.”
  • “The online course worked well. Bill was very professional & supportive in providing a very informative MHFA course.
  • “Very good instructor, listed to all opinions, stuck to the timings and was engaging.”

The Lighthouse Club –  Online MHFA Course

November 2020

  • “A very well presented course from Bill, he made the learning very educational while enjoyable at the same time. I feel I have absorbed a lot of the information and skills that can help me in using the course if ever required to do so.”
  • “I really enjoyed this course and how it was delivered by Bill. It gave me a much better understanding of what mental health actually is and all the different factors that can relate to a mental health condition. The thing that I learnt the most was the importance of listening properly. A huge thank you to Bill for taking the course and inspiring others to help. I would highly recommend this course to others.”
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Davidsons Homes – Online MH Aware Course

– November 2020

  • “I found the course very informative hopefully would come in useful if required. Very well presented.”
  • “Personal experience from suffering myself and now having a family member suffering caused the program to be very personal and helped extremely with how I can help and support in future. Bill was brilliant, explained everything very well and made me feel comfortable. Thank you.”
  • “Really enjoyed the course especially the interactive nature of the course despite being on zoom due to covid. Bill the trainer was excellent – it is so nice to have a trainer who is extremely knowledgeable about their subject and shares that enthusiasm.

Supply Chain Sustainability School –  Work, Life Balance Webinar – November 2020

  • “Really succinct content relating to Work / Life balance, passionately explained by the presenter.”
  • “Bill’s approach and style was really good. Session well structured and relevant information.”
  • “Very engaging, and clear and simple slides.
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The Lighthouse Club –  Online MHFA Course

October 2020

  • “Bill was absolutely brilliant, thank you again. The course has been a real eye opener, I’ve learnt more than what I actually thought mental health is, there is so much more to it when it is explained to you in the way that Bill does.”
  • “Bill was an excellent instructor, with some challenging topics he made the group come together as a team and think and talk about different scenarios, this gave a better understanding of things. Great course – well done Bill! Thanks.”
  • “Bill’s knowledge and presentation of the course was excellent, he was a pleasure to learn from and I thoroughly enjoyed the course.

Davidsons Homes –  Online Mental Health Aware – October 2020

  • “The course was very informative and gave very useful advice on how to deal with and help both others and
    yourself on issues of mental health.”
  • “The course reinforced my understanding and gave me ideas of how to improve the way I deal with things.”
  • “It was a very useful course, there were some eye opening statistics to make us realise how necessary these
    courses are to everyone. It’s something I would recommend to anyone to encourage awareness and ability to support others in critical scenarios. Thank you Bill for giving us this chance to understand and be more aware of what people are going through and coping with.
  • “I thought the course was very good and Bill Ford was a great instructor..”
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EDF Energy Hinckley Point –  Mental Health Aware Half-Day – September 2020

  • “Although it is a heavy topic very informative and enjoyable. Figures were very surprising in some cases which elevated the cause.”
  • “Very informative – emotive and emotional subject and this came across during delivery. Would recommend course and tutor for future learning.”
  • “Bill was engaging and delivered the training in a way which attendees can relate to.

Davidsons Homes –  Online Mental Health First Aid – July 2020

  • “Although it is a heavy topic to learn about, Bill managed to keep it light, interesting and a comfortable place to talk. It’s a great course, with the resources being incredibly helpful for my self learning. I definitely feel more confident with helping anyone going forward.”
  • “At the start I was a bit apprehensive, as my knowledge around mental health was limited. It was enlightening and a useful learning experience. The Platform was a really good alternative to a classroom. I enjoyed the blend of workbook, manual and videos within the curriculum. In fact the pre-course work was easy to do at my own convenience. Thank you.”
  • “Bill is very engaging with all participants. Received a lot of feedback from the group regarding Bill’s training, which has all been very positive.
  • “Bill was fantastic! Very clear, understanding, down to earth and approachable. I’ve learned so much from the course, processes and advice that will allow me to assist people in the future. Many thanks.”
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Barratt Homes – Online Mental Health First Aid – August 2020

  • “A very good course with a very professional instructor – the supporting workbook and course manual was second to none. Well done Bill Ford.”
  • “Very eye opening and thought provoking. Certainly brings mental health higher up the agenda and has now given me some tools to support people along side my other first aid skills. Thanks Bill.

Midas Group Exeter – Two Day MHFA Course – March 2020

  • “Bill was excellent, the course was well paced and broken up with exercises and role play in suitable periods. The course content landed well with me and the other delegates and was well received.”
  • Well presented and timely. Good number of people on the course and a good mix of interactive / listening / watching / talking time. Enjoyable, knowledgeable and fun! Thank you.
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Barratt Homes – Work, Life Balance Webinar July 2020

  • “This webinar was informative and helps you think a little more about the way you tackle your daily routine.  It makes you aware of the importance to have time for yourself and not feel like you have to do everything for everyone.  This was especially relevant in the current situation where people are working from home, juggling work with children and partners at home etc.”
  • “A very worthwhile session.  Really enjoyed it.  Great guy, knew what he was talking about, and made it interesting.  Particularly liked the workbook and the slide at the end re golden nuggets.  I liked the interaction too where you could use chat.”
  • “I found this webinar was really good and I particularly found it useful when they explained that you can’t be good at everything all at once.”

The Lighthouse Club Bristol – Two Day MHFA Course

– January 2020

  • “On a personal note, I would like to thank Bill for totally enlightening me on this course. To be honest, I really didn’t know what to expect and it proved very thought provoking. There were many aspects from the course that I can relate to and now have a better understanding that will help me take this forward within my professional and personal life.”
  • “Bill was very good at making us delegates interact with the course and I believe was well equipped to deliver the course. He was thorough and made me feel more confident in not just being a MHFA, but also in that I will be the only MHFA at my company for the foreseeable future. Will definitely be recommending this course and Bill as an instructor as much as I can..”
  • “Overall very enjoyable and insightful course, it has certainly made me think twice about my own Mental well being.”
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EDF Energy Hinckley Point Half-Day Course– March 2020

  • “A good introduction to issues that line managers should be aware of, but historically have ignored.”
  • “Excellent course, well delivered. It has opened my eyes to a wider range of mental health issues and how to help others as well as protecting myself.”
  • “Bill was great – delivered the course in a relaxed manner whilst getting across the importance of Mental Health Awareness.”

MEH Joint Venture Bristol – Two Day MHFA Course

 – October 2019

  • “The two day course was extremely beneficial. I would say these two days have empowered me to be more empathetic and non-judgemental in responding to crisis involving ill mental health. It has also increased my understanding of the many issues associated with this and in turn increased my confidence. The course was delivered by Bill Ford and he was excellent, clearly had a good knowledge of the subject and really made this interesting. I am very happy to have put myself forward for this training and I am certain it will be useful in both my personal and professional life. Thank you..”
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The Lighthouse Club Bristol – Two Day MHFA Course

 – November 2019

  • “Bill Ford was such a fantastic Instructor, really engaging!!! the course overall was brilliant and I enjoyed every minute.”
  • “I will be recommending this course to all of my colleagues. Very informative and Bill delivered the course perfectly. Thank you.”
  • “Overall very enjoyable and insightful course, it has certainly made me think twice about my own Mental wellbeing.”

Barratt Homes Aberdeen – Two Day MHFA Course – Sept 2019

  • “Well delivered and really engaging course – great instructors”
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The Lighthouse Club Manchester – Two Day MHFA Course

 – September 2019

  • “Thoroughly enjoyed the course from both a professional and personal aspect. Bill is very passionate about Mental Health and the reasons that this should be widely recognised in the workplace (and life in general ) getting across the importance of training. The course was very emotional at times, very real. I will definitely be recommending to others!”
  • “Bill was an excellent instructor and allowed the group time to debate/discuss issues as they arose while still sticking to the schedule. He also included personal examples and encouraged sharing within the group but was also very understanding if people were uncomfortable.There’s a lot of material, difficult at times, to cover and the course materials and videos were extremely high quality. The course was a real eye opener and I will be encouraging more people to take this course. I can’t fault Bill Ford’s delivery of the course.”

The Lighthouse Club S.W.Region – Two Day MHFA Course –  August 2019

  • “An excellent course that has increased my understanding of Mental Health issues and will enable me to deal with any issues faced by apprentices or staff alike.”
  • “Bill was fantastic. The subject of mental health can be a very deep subject. His calm mannerisms and depth of knowledge was evident when discussing the course content. There were several people on the course that had previously had mental health issues, he gave time to listen to their experiences and then tied those experiences in with the course content. Would definitely recommend the course.”
  • “Best course I have ever attended. Bill, the trainer was incredible in every aspect. Gave me confidence to help people in an area I knew very little about. Our group was extremely diverse and a pleasure to work with. Thank you”
  • “Amazing delivery, very interactive & informative… Fabulous group of people with mixed knowledge, attitudes and experiences which made for very active discussions.”
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The Lighthouse Club B’ham – Two Day MHFA Course –  September 2019

  • “Really enjoyed the course , learned a great deal and feel confident now in my ability to help people with the skills I have learned . Top quality instructor.”
  • “Very informative and I am now in better place to support my region and store when it concerns mental health. I will be recommending other Wickes Managers to attend this course as it will be really helpful and increase their education on the subject.”
  • “Bill Ford was an excellent trainer and brought his own lived experience into the session which was a huge help. His manner was friendly and he did a great job facilitating the course. I would highly recommend him.”
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Crest Nicholson Ltd – Two Day MHFA Course – June 2019

  • “Excellent – so glad I attended.”
  • “Everybody should do this course”
  • “Brilliantly delivered and eye-opening content”
  • “Bill was knowledgeable, open, empathetic and sympathetic. Delivered with a sense of humour. Made quite a “heavy subject” enjoyable – added and allowed personal insight to make it all relevant”
  • “Brilliant course to raise awareness and promote that mental health is both prevalent and treatable.”
  • “Excellent course, well delivered. It has opened my eyes to a wider range of mental health issues and how to help others as well as protecting myself.”
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Speedy Services Glasgow – Two Day MHFA Course – July 2019

  • “Bill was absolutely fantastic and let the group discuss their opinions and concerns openly throughout the course.
  • “Bill was great – delivered the course in a relaxed manner whilst getting across the importance of Mental Health Awareness. He was very understanding when subject matter was difficult for some and was very supportive. I would recommend this course to all.”
  • “Very insightful course. Made you think more of your own ‘issues’ and those of others. On a personal note it made me pay more attention to myself.”
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Emico Ltd – Two Day MHFA Course – May 2019

  • “Excellently delivered course – enjoyed the group exercises. Not just good for work but for life skills too”
  • “Great 2 days. Excellent course with great content. Good practical advice that instilled confidence – highly recommended”
  • “Excellent course, all participants involved and focussed. Instructor worked well and engaged with the Group throughout. 10 / 10”
  • “Excellent delivery, very engaging. Listened to our stories and questions. Well put together material that was easy to follow. Would recommend”
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Bouygues UK Ltd – Two Day MHFA Course – June 2019

  • “Excellent course – delivered extremely well, ensuring all delegates included. Instructor very good and understanding”
  • “Great delivery and knowledge. Relevant content, useful and engaging”